Air Canada sold me a ticket that couldn't possibly work, treated me badly, and cost me two days, and then they refused to compensate me (there's way more there that I haven't published, ending with them telling me to get lost). So I filed a complaint with First National Bank of Omaha, the issuer of my VISA card, in late July.

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I sent copies of my Air Canada complaint to the CEO/President, Chairman, and Senior VP of Customer Relations (with suitable wrapper text to explain why they were getting this). Yesterday I got email from an assistant for Mr. Rovinescu, the CEO/President. She hasn't given me permission to publish the letter, so I will summarize ( Read more... )

This is the complaint I am about to submit through Air Canada's web form. I'm posting it here to summarize and to give them a place to post comments if they choose ( Read more... )

I'm supposed to be 2+ hours into a flight right now. But apparently I'm not allowed to have nice things, and Air Canada needed to go for a clean sweep. Ten (!) hour delay this time! The mind boggles ( Read more... )

TL;DR: Not one but two late flights causing me to miss connections, and I've lost a day of my vacation (and a lecture I wanted to attend). Most of the Air Canada reps didn't seem to give a hoot about passengers. (Note: the flight crews are not included in that statement; they were fantastic. The rest of AC could learn from them.)
An open letter to ( Read more... )